Refund policy

Refund and Returns Policy
At That Season, we want you to be happy with your purchase. If something isn't quite right, we're here to help.
1. Returns within 14 Days
You may request a return for an unwanted item within 14 calendar days of receiving your order.
To qualify for a return, items must be:
  • Unworn and unwashed.
  • In their original condition, with tags attached.
  • Free from damage, stains, odours or signs of use.
Please try on garments carefully and take reasonable care of them while deciding whether to keep them.
2. How to Request a Return
To request a return, email hello@that-season.com within 14 days of delivery.
Please include:
  • Your order number.
  • The item you wish to return.
  • The reason for the return.
We will respond with instructions for returning the item. Please wait for these instructions before sending anything back.
3. Return Shipping
For returns due to a change of mind, an incorrect size choice or personal preference, the customer is responsible for the cost of returning the item.
If an item is defective, damaged on arrival or incorrectly supplied, please contact us. We will arrange an appropriate resolution in accordance with applicable consumer protection law.
4. Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
Approved refunds will be made to the original payment method where possible. The time taken for the funds to reflect will depend on your payment provider or bank.
For change-of-mind returns, the original delivery fee is not refundable unless required by law or the return relates to an issue for which we are responsible.
5. Exchanges
If you would like a different size or colour, please contact us. Exchanges are subject to stock availability.
If an exchange is unavailable, we can discuss an appropriate alternative or refund.
6. Defective or Incorrect Items
If you receive an item that is defective, damaged or different from what you ordered, please contact us as soon as reasonably possible at hello@that-season.com.
Please include your order number and photographs where appropriate. We will work with you to arrange a repair, replacement, refund or other remedy as required by applicable law.
Your statutory rights regarding defective goods remain unaffected by this policy.
7. Statutory Consumer Rights
This policy does not limit any rights you may have under South African consumer protection legislation, including rights relating to defective goods and applicable cooling-off periods for online transactions.
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